We are pleased to offer a flat shipping rate of $10.55 for all Australian orders. All orders are sent by Australia Post via registered express post with tracking number. We will contact you within 2-3 days of receiving your order to notify you of your tracking number so you can follow your order.
We are happy to advise we do ship internationally, however we are unable to provide free shipping on international orders. Australia post calculates shipping costs by weight and this will be calculated for you when you check out. Please note that there may be charges related to duties and taxes in your country applied by customs. All charges relating to taxes and duties are the sole responsibility of the customer.
We offer PayPal as our only method of payment. PayPal is securely processed via the PayPal checkout service. No human intervention is required to complete this credit card transaction. Pay Pal accepts credit cards: VISA, MasterCard, Discover and American Express. If you happen to experience any difficulties at checkout please contact firstname.lastname@example.org direct for assistance.
We want you to love your new purchases, however If you are not completely satisfied with your selection, would like a different size or simply change your mind we will happily exchange your item for another of equal value in accordance with the following conditions.
Bones Society require the following conditions to be met to qualify for an exchange:
- Freight for returning an item is at your own risk & expense unless the item is faulty at our discretion or the order content is incorrect. - All exchanges must be notified to us within 7 days of receiving your item and must be returned to us within 14 days of date on initial receipt - Your item must be unused, you must have the receipt and original tags and packaging still attached and in original unused condition - All costs and risks associated with returning the item are to be covered by you, Bones Society will not be held responsible for lost or damaged goods during the return shipping - We will not accept an exchange on sample clear out items based on a change of mind - No cash refunds will be given for any returned item.
** For international returns please label “RETURNED GOODS” to ensure customs and duty charges are not charged again. Please allow 7 business days from the date the item was received by Bones Society for your refund or exchange to be processed. You will be notified by email once the transaction has been processed. Please email email@example.com to receive the return postal address.